• Device selection &fit for purpose, including Ongoing Technology Roadmap
• Supply ordered devices

• We ensure all device dispatch dates align with warranty registration

• Rack and stacking equipment into your Datacentre
• Full Manufacturer recommending DOA and power-up testing
• Basic configurations installation for Compute, Storage, Network switching

• Deployment of new technology into your datacentre covering:
  1. Architectural design (based off vendor/s reference architecture / best practices)
  2. Configuration of technology against approved architectural design
  3. Data migration services
  4. Network and security configuration services
  5. Backup and record (including DR) services
  6. End to end test case development
  7. Full end to end testing against approved test cases
• Full documentation including architectural design, vendor endorsement of solution, “As Built” guides and test case results

Business Hours & After Hours Device Management

• Service Level Agreements
• Triage, Level 1, 2 and 3
• Escalation and Knowledge Base
• Ticket management from creation to closure
• On-shore service desk resources

• Monthly reporting
• Quarterly Road Map
• Innovation and Continual Improvement

• Asset packing onsite – Our team will attend your site, report and wrap decommissioned assets
• Asset Collection & Removal from site – Our team will safely remove devices from single loading location

• We use industry approved software to securely erase the assets using a three pass or seven pass data wipe & write process, which includes erasure certificates.
• Our process follows ISO certified standards in Australian & New Zealand using ISO9001:2008, ISO14001:2004 and OHSAS 18001:2007 JAS-ANZ certification

• We have a flexible range of disposal options ranging from, lease return, environmental sound disposal and charity donation to suit your business requirements
• Donation to our partner PonyUp for Good (Australian charity that rescues technology and use its residual value to provide meals via SecondBite)