Device selection &fit for purpose, including Ongoing Technology Roadmap
Supply ordered devices
- Warranty Uplift Registration
We ensure all device dispatch dates align with warranty registration
CONFIGURATION & DEPLOYMENT
- Rack, Stack, DOA Testing and Basic Level 1 Configuration
Rack and stacking equipment into your Datacentre
Full Manufacturer recommending DOA and power-up testing
Basic configurations installation for Compute, Storage, Network switching
- SoW Based Configuration Services Available
Deployment of new technology into your datacentre covering:
Architectural design (based off vendor/s reference architecture / best practices)
Configuration of technology against approved architectural design
Data migration services
Network and security configuration services
Backup and record (including DR) services
End to end test case development
Full end to end testing against approved test cases
Full documentation including architectural design, vendor endorsement of solution, “As Built” guides and test case results
SOW BASED MANAGED SERVICES
- SCCS Service Level Overview
Business Hours & After Hours Device Management
Service Level Agreements
Triage, Level 1, 2 and 3
Escalation and Knowledge Base
Ticket management from creation to closure
On-shore service desk resources
- Reporting
Monthly reporting
Quarterly Road Map
Innovation and Continual Improvement
DECOMMISSION
- Asset Collection & Return
Asset packing onsite – Our team will attend your site, report and wrap decommissioned assets
Asset Collection & Removal from site – Our team will safely remove devices from single loading location
- Secure Erasure
We use industry approved software to securely erase the assets using a three pass or seven pass data wipe & write process, which includes erasure certificates.
Our process follows ISO certified standards in Australian & New Zealand using ISO9001:2008, ISO14001:2004 and OHSAS 18001:2007 JAS-ANZ certification
- Green Disposal
We have a flexible range of disposal options ranging from, lease return, environmental sound disposal and charity donation to suit your business requirements
Donation to our partner PonyUp for Good (Australian charity that rescues technology and use its residual value to provide meals via SecondBite)