- Device selection &fit for purpose, including Ongoing Technology Roadmap
- Supply ordered devices
STORAGE & SERVER SUPPLY
- Device Supply
- Warranty Uplift Registration
- We ensure all device dispatch dates align with warranty registration
CONFIGURATION & DEPLOYMENT
- Rack, Stack, DOA Testing and Basic Level 1 Configuration
- Rack and stacking equipment into your Datacentre
- Full Manufacturer recommending DOA and power-up testing
- Basic configurations installation for Compute, Storage, Network switching
- SoW Based Configuration Services Available
- Deployment of new technology into your datacentre covering:
- Architectural design (based off vendor/s reference architecture / best practices)
- Configuration of technology against approved architectural design
- Data migration services
- Network and security configuration services
- Backup and record (including DR) services
- End to end test case development
- Full end to end testing against approved test cases
- Full documentation including architectural design, vendor endorsement of solution, “As Built” guides and test case results
SOW BASED MANAGED SERVICES
- SCCS Service Level Overview
Business Hours & After Hours Device Management
- Service Level Agreements
- Triage, Level 1, 2 and 3
- Escalation and Knowledge Base
- Ticket management from creation to closure
- On-shore service desk resources
- Reporting
- Monthly reporting
- Quarterly Road Map
- Innovation and Continual Improvement
DECOMMISSION
- Asset Collection & Return
- Asset packing onsite – Our team will attend your site, report and wrap decommissioned assets
- Asset Collection & Removal from site – Our team will safely remove devices from single loading location
- Secure Erasure
- We use industry approved software to securely erase the assets using a three pass or seven pass data wipe & write process, which includes erasure certificates.
- Our process follows ISO certified standards in Australian & New Zealand using ISO9001:2008, ISO14001:2004 and OHSAS 18001:2007 JAS-ANZ certification
- Green Disposal
- We have a flexible range of disposal options ranging from, lease return, environmental sound disposal and charity donation to suit your business requirements
- Donation to our partner PonyUp for Good (Australian charity that rescues technology and use its residual value to provide meals via SecondBite)