END USER COMPUTE
OUR DEVICE SERVICES
DEVICE SUPPLY
- Dedicated online system
- Dedicated catalogue – for easy ordering
- Fast quoting for any additional products
- Stock & Buffer Stock Availability
- Easy Back Order Reporting
- Device Supply
- Device Selection & Evaluation, inc Ongoing Technology Roadmap
- Supply Evaluation Equipment
- Supply ordered devices
- Warehouse & Buffer
- We will buffer an agreed amount of core models and accessories to eliminate delivery delays
- Optional hot-swap via buffering
- Warranty Uplift Registration
- We ensure all device dispatch dates align with warranty registration
CONFIGURATION & DEPLOYMENT
- BIOS Configuration
- Configuring the BIOS with customer defined information
- SOE Load
- Imaging assets with customer provided image using a WIM, ISO or Ghost as standard or optionally hosting customer provided SCCM server to provide imaging & patching prior
to delivery
- Asset Tagging & Hot Testing
- Tagging assets with customer provided asset tags, can be single or multiple devices (monitor, dock, etc).
- Pre-delivery hardware testing (CPU, memory, output connections etc.)
- Asset Reporting & Register Load
- Reporting available on serial #, BIOS version, Asset Tag, User and other customisable information
- Asset register load can be provided to ensure accurate asset tracking by IT depts
- DOA Testing
- Pre-delivery hardware, CPU, Memory, output connections to ensure devices arrive ready-to-go
MANAGEMENT
- SCCS Service Level Overview
Business Hours & After Hours Device Management
- Service Level Agreements
- Triage, Level 1, 2 and 3
- Escalation and Knowledge Base
- Ticket management from creation to closure
- On-shore service desk resources
- Reporting
- Monthly reporting
- Quarterly Road Map
- Innovation and Continual Improvement
- SCCM
- InTune
- Auto Pilot
DECOMMISSION
- Asset Collection & Return
- Asset packing onsite – Our team will attend your site, report and wrap decommissioned assets
- Asset Collection & Removal from site – Our team will safely remove devices from single loading location
- Secure Erasure
- We use industry approved software to securely erase the assets using a three pass or seven pass data wipe & write process, which includes erasure certificates.
- Our process follows ISO certified standards in Australian & New Zealand using ISO9001:2008, ISO14001:2004 and OHSAS 18001:2007 JAS-ANZ certification
- Green Disposal
- We have a flexible range of disposal options ranging from buyback, lease return, environmental sound disposal and charity donation to suit your business requirements
- Donation to our partner PonyUp for Good (Australian charity that rescues technology and use its residual value to provide meals via SecondBite)
- Buy-back Options
- We can establish a buy-back program on decommissioned / retired assets