END USER COMPUTE

END USER COMPUTE

OUR DEVICE SERVICES

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DEVICE SUPPLY

- Dedicated online system
  • Dedicated catalogue – for easy ordering
  • Fast quoting for any additional products
  • Stock & Buffer Stock Availability
  • Easy Back Order Reporting
- Device Supply
  • Device Selection & Evaluation, inc Ongoing Technology Roadmap
  • Supply Evaluation Equipment
  • Supply ordered devices
- Warehouse & Buffer
  • We will buffer an agreed amount of core models and accessories to eliminate delivery delays
  • Optional hot-swap via buffering
- Warranty Uplift Registration
  • We ensure all device dispatch dates align with warranty registration

CONFIGURATION & DEPLOYMENT

- BIOS Configuration
  • Configuring the BIOS with customer defined information
- SOE Load
  • Imaging assets with customer provided image using a WIM, ISO or Ghost as standard or optionally hosting customer provided SCCM server to provide imaging & patching prior
    to delivery
- Asset Tagging & Hot Testing
  • Tagging assets with customer provided asset tags, can be single or multiple devices (monitor, dock, etc).
  • Pre-delivery hardware testing (CPU, memory, output connections etc.)
- Asset Reporting & Register Load
  • Reporting available on serial #, BIOS version, Asset Tag, User and other customisable information
  • Asset register load can be provided to ensure accurate asset tracking by IT depts
- DOA Testing
  • Pre-delivery hardware, CPU, Memory, output connections to ensure devices arrive ready-to-go

MANAGEMENT

- SCCS Service Level Overview

Business Hours & After Hours Device Management

  • Service Level Agreements
  • Triage, Level 1, 2 and 3
  • Escalation and Knowledge Base
  • Ticket management from creation to closure
  • On-shore service desk resources
- Reporting
  • Monthly reporting
  • Quarterly Road Map
  • Innovation and Continual Improvement
    • SCCM
    • InTune
    • Auto Pilot

DECOMMISSION

- Asset Collection & Return
  • Asset packing onsite – Our team will attend your site, report and wrap decommissioned assets
  • Asset Collection & Removal from site – Our team will safely remove devices from single loading location
- Secure Erasure
  • We use industry approved software to securely erase the assets using a three pass or seven pass data wipe & write process, which includes erasure certificates.
  • Our process follows ISO certified standards in Australian & New Zealand using ISO9001:2008, ISO14001:2004 and OHSAS 18001:2007 JAS-ANZ certification
- Green Disposal
  • We have a flexible range of disposal options ranging from buyback, lease return, environmental sound disposal and charity donation to suit your business requirements
  • Donation to our partner PonyUp for Good (Australian charity that rescues technology and use its residual value to provide meals via SecondBite)
- Buy-back Options
  • We can establish a buy-back program on decommissioned / retired assets

INTERESTED? GET IN TOUCH TO FIND OUT MORE